Return Policy

There is a 25% restocking fee plus all shipping charges on merchandise returned for any reason other than a product defect or damage (see below for defect and damage policy).

If you need to make a return, contact us at returns@luxurymedicinecabinets.com to get the  RGA Request form.

All sales for custom size cabinets are final.

No credit will be issued for any returns sent back without a proper RGA.

All return requests must be made within 30 days of receiving the product.

If you would like to check on the status of your return please send an email to returns@luxurymedicinecabinets.com.

PLEASE NOTE THAT ALL  SHIPMENTS ARE CURBSIDE DELIVERY.

Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt and notify us within 24 hours.

When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. WE CANNOT TAKE RESPONSIBILITY FOR DAMAGES BEYOND THIS POINT.

 

Cancellation Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either ourselves or the manufacturer. Typically, most orders are shipped the same day they are received.

Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect.

Wrong Products Received

If you are shipped a different product than you ordered, please contact us via email at returns@luxurymedicinecabinets.com  within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back.

You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. As an alternative, you may choose to wait until we receive the incorrect item and issue credit before placing the new order.

 

Defective Products

If the product you receive has manufacturing defects, contact us at  info@luxurymedicinecabinets.com within 24 hours of receiving the product and LuxuryMedicineCabinets.com will replace the item. We may require digital photos showing the defect. All products are covered by the manufacturer’s warranty.

LuxuryMedicineCabinets.com will act on your behalf to get a defect resolved based on the manufacturer’s warranty policy. LuxuryMedicineCabinets.com does not warranty any products.

LuxuryMedicineCabinets.com does not assume responsibility for any peripheral costs that you may incur because of a damaged or defective item. We will issue an RGA and give instructions to ship back.

Credit will not be issued for products returned as defective which are found not to be defective. The customer will be responsible for shipping charges going back to the customer.

Manufacturer Warranty

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